Building Capacity for Retail Microfinance

    Ruth Goodwin-Groen, Anne Ritchie

Retail financial institutions remain the backbone of financial systems that serve low-income clients. They need complex skills to offer poor people quality financial services on a permanent basis. In most countries, inadequate retail capacity is the main bottleneck to scaling up microfinance. This brief address how funding agencies- public donors, international NGO’S, private foundations, and investors- can help meet the challenge of developing  retail capacity.