Carol Coye Benson

Carol is a founding partner of Glenbrook. Carol offers clients over 25 years of experience in product, marketing, and strategy development with leading financial services providers in both wholesale and retail banking. Carol's practice at Glenbrook focuses on mobile payments, consumer payment behavior, bill payment, and business-to-business payments. Before founding Glenbrook Partners, Carol was a managing director of the Global Institutional Services division of Deutsche Bank, in charge of marketing, client online services, and Internet development.

By Carol Coye Benson

Research

Interoperability in Electronic Payments: Lessons and Opportunities

This report looks at the question of interoperability in payments systems in general, and attempts to derive reasons for the successes and failures of interoperability in the past.