Jan Chipchase By Jan Chipchase Blog04 June 2010 Mobile Banking: Agents as Mediators Following on from last week’s post on the concept of ‘mediated use’ – asking someone to complete all or part of a task that the user is unable, or unwilling to do – how motivated are agents in helping customers complete all or some of the task? Pagination First page « First Previous page ‹‹ Page 1 Current page 2