Sarah Fathallah

Bridging the Urban-Rural Corridor in China

Migrant workers remain one of the most financially excluded population segments in China. Without bank accounts, sending money home via remittances can be complicated and expensive.

“When Product Innovation Meets Agile Development”

This post describes a second key feature of the three Product Labs which will be established by CGAP’s bank, telco and other partners.

What Can We Learn From Selling Soap?

This post includes a detailed presentation of CGAP’s analysis of 23 firms from banking, microfinance, mobile, fast moving consumer goods, and Silicon Valley. It also describes the key features of three Product Labs which will be established by CGAP’s bank, telco and other partners.

Faster Horses or Better Insights?

Customers often can’t or won’t tell you what they want, so you must work to dig down to what they really need. Valuable services not only meet a deeply-felt need, they tackle a poorly met need.

The Case for Product Innovation in Branchless Banking

CGAP counted 22 branchless banking services with more than 1 million registered users; we also counted more than 70 others which have not reached that threshold (as of Q1 2011). That’s about a 1 in 4 “hit rate”.