Recent Blogs
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The Smallholder Lens: Financial Success, Struggle in Mozambique
Photos from smallholder families in Mozambique tell the human story behind the data on the unique challenges the world's 475 million smallholder families face.Blog
Mobile Merchant Payments: The Next Battleground?
In order to take off, mobile payments offerings need to be not only as good as cash, but decidedly better in at least one respect.Blog
Lessons on Leadership: Turning Banking Upside Down
Financial service providers shouldn't try to be all things to all customers, says Brian Richardson, founding director and CEO of South Africa-based WIZZIT. Watch the video interview for insights on how financial service providers can become more customer-centric.Blog
Smartphone-Led Digital Finance: Three Areas to Watch
The rapid uptake of smartphones stands to enable a transformational opportunity for digital finance, also raises important questions concerning security and privacy.Blog
Lessons on Leadership: Customer-Centric Measures Matter
“If you start early, it gets into the DNA of the institution," says Radhakrishnan, the CEO of Janalakshmi, on an organization's journey to customer centricity. Watch the video interview for insights on how financial service providers can become more customer-centric.Blog
New Tools to Accommodate Old Financial Habits: Key for DFS Usage
Digital services that are able to replicate what poor people already do informally, in everyday life, may be critical to starting new customers on a path to using money in new ways.Blog
Ghana: DFS Taking Off Amid New Regulations and Market Momentum
Ghana looks increasingly poised to assert its regional leadership in digital financial services in West Africa.Blog
Deposit Insurance for Digital Financial Products: 3 Approaches
Countries have adopted three approaches to addressing digital "deposit-like" products when it comes to including them in the deposit insurance system.Blog
Rethinking What it Takes to Lead Customer-Centric Organizations
More financial service providers are changing the way they do business and adopting a customer-centric model. What does that take? Hear from heads of companies who know - who took part in the CGAP Leadership Series on Customer Centricity.Blog
Consumer Risks and Rewards Amid Increased Competition in Kenya
In Kenya, product development and the growth of agent networks are moving in the right direction to provide customers with more options, but we must also remain mindful of the risks these developments pose to customers.Blog
Should Your Friend Be Your Banker? Digital Models Test the Waters
A recent study by CGAP identified three Person to Person (P2P) business models that could be applicable to underbanked populations in developing countries and help them move up the financial ladder.Blog
Mobile Money in Bangladesh: Still a Long Way to Go
Bangladesh is one of the fastest growing mobile money markets in the world. Yet, mobile financial services in Bangladesh have a lot of room to grow before they can claim any wide national impact.Blog
Cutting the Cost of Remittances
For migrant workers, the costs of remitting money remains high. However, three trends that could disrupt the remittances status quo are emerging.Blog
Lessons Learned from Digital Microinsurance ‘Sprinters’
A number of mobile insurance initiatives have achieved exceptional scale in a short period of time. There are at least 7 keys to success.Blog
DaviPlata: Taking Mobile G2P Payments to Scale in Colombia
DaviPlata, a mobile wallet offered by Banco Davivienda in Colombia, is an application helping to shift social safety net payments – often paid in cash – to digital delivery.Blog
Building Resilient Households in Burkina Faso
Freedom from Hunger conducted a 7-month project using the diaries of rural households in Burkina Faso to gauge how formal, non-formal and informal financial products affect household resilience.Blog
Sprint or Limp? Investing In Customer Service to Achieve Success
Investing in first class platforms and agent training can be the difference between providers of digital financial services who "sprint" or "limp" across the finish line.Blog
Five Ways Providers Can Do Digital Finance Better
A new Focus Note from CGAP recommends five core priorities for digital financial service providers to address to improve the safety, reliability, and performance of their products, channels, and systems.Blog
Fine Tuning Kaleido: A Key Step for Customer-Centricity
Janalakshmi Financial Services, Jana Foundation, CGAP and Innovation Labs partnered to develop a tool called Kaleido that provides the foundation for building a customer-centric organization. An initial survey of the tool offers several key findings.Blog