Based on the premise that microfinance institutions (MFIs) have to be sustainable for long-term impact, the Delinquency Management and Interest Rate Setting course concentrates on two areas that are especially important for MFI managers: controlling delinquency and defaults and determining a sustainable interest rate. During this three to four-day course, participants learn to determine causes and costs of delinquency, to measure and control arrears, to calculate the costs of credit for clients, among other skills, through exercises, group activities and case study analysis.
Training Materials:
Delinquency Management and Interest Rate Setting: Trainer's Notes
Delinquency Management and Interest Rate Setting: Handouts
CGAP Training Delinquency Management and Interest Rate Setting Overheads
DISCLAIMER
CGAP is pleased to make the course materials from the CGAP Skills for Microfinance Managers course series publicly available. Although the course materials have been well tested and revised CGAP cannot ensure that the materials and all calculations are fully accurate. The latest update of these materials was done in 2012-13 to include dimensions of client protection and social performance management. The microfinance industry continues to evolve and new standards continue to emerge. As a result, the course materials may not reflect the latest practices in the microfinance industry. Although CGAP has made every attempt to produce high-quality course materials, ultimately it is the technical skills, training experience and preparation of the trainers that guarantee the quality of the course itself and the successful transfer of skills and knowledge to course participants.
Please note that CGAP recognizes only those partners and trainers that went through its certification process as CGAP training partners from 1997 to 2008. Others who offer a course using materials from one of the CGAP Skills for Microfinance Managers courses should not refer to themselves as CGAP trainers or CGAP-certified.
CGAP also requests that all those who offer the 'Delinquency Management and Interest Rate Setting' course use the following text in their marketing materials and course descriptions: “'The Delinquency Management and Interest Rate Setting' course is based on the materials developed by CGAP that are publicly available on www.cgap.org. CGAP is a leading independent resource for objective information, expert opinion, and innovative solutions for microfinance. CGAP works with the financial industry, governments and investors to expand access to financial services for poor people around the world.”