Jennifer Chien

Jennifer is a lawyer and an independent consultant focusing on financial inclusion and legal and regulatory reform. From 2008 to 2010, Jennifer served as manager of CGAP's Financial Inclusion Regulation Center, an online resource that provides information on the regulation and supervision of microfinance activities in over 30 countries. Before joining CGAP, Jennifer was a corporate attorney at Simpson, Thacher & Bartlett LLP in New York, working primarily in the areas of private equity and project finance. She has previously worked as a credit union analyst at the World Council of Credit Unions and as a management consultant at Oliver Wyman. Jennifer holds a bachelor's degree in economics and political science from Stanford University and a law degree from Harvard Law School. She is fluent in English and proficient in Spanish and Mandarin Chinese.

By Jennifer Chien

Blog

Making Disclosure Work for Low-Income Financial Consumers

Consumer research supported by CGAP and others around the world is painting a similar picture – customers face many challenges in understanding the prices, terms and conditions of the financial services they use, and this lack of understanding carries very real economic consequences.
Research

Designing Disclosure Regimes for Responsible Financial Inclusion

This Focus Note offers practical guidance to policy makers who are developing disclosure regimes in low-access environments.