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A Technical Guide to Unlock Agent Networks at the Last Mile
This guide outlines five key actions for DFS providers, regulators, and funders to expand rural CICO agent networks based on CGAP's global experience. These actions include building a vision for rural expansion, optimizing investment strategies for rural agents, and capturing the potential of women agents.Reading Deck
Engaging Financial Services Providers in the Context of G2P Choice
This deck aims to help implementers of G2P choice programs in better reaching recipients and achieving program objectives.Publication
Digital Financial Services for Financial Inclusion: Tools for Supervisors
This technical guide provides supervisors with tools and practical guidance on supervision of digital financial services (DFS).Publication
Climate Risk and Financial Inclusion: A Regulatory Perspective
Climate change risks may drive the financial sector away from serving the least profitable and most climate-exposed clients, namely low-income, rural households, and micro, small, and medium enterprises. This new working paper outlines how inclusive green finance policies can help reduce these risks, creating a more stable and resilient real economy.Reading Deck
Social Media Monitoring to Assess Consumer Risks in Digital Credit Apps: Guidance for Supervisors from an India Pilot
To better understand the digital consumer credit and the risks they pose for customers, this reading deck contains supervisory guidance on the use of a branch of AI, Natural Language Processing (NLP), for social media monitoring. It is based on insights and lessons from an India pilot and provides examples of social media analyses carried out as part of that pilot.Publication
Financial Services for Gig Workers: Lessons on Getting Design and Delivery Right
This brief highlights four examples of successful design and delivery methods employed by industry leaders in providing financial services to gig workers.Publication
The Setup: Partnerships and Conditions for Offering Financial Services to Gig Workers
Platforms can offer financial services to underserved gig workers through digital channels, but it's essential to have the right environment for payments, regulations, and analysis. In this brief, early lessons share how institutional partnerships can lead to successful market entry.Publication
Putting Gig Data to Work: Innovations in Expanding Credit Access
Learn how industry pioneers such as Moove and Karmalife have developed algorithms and products to use work and earnings data to extend credit to gig workers in this new brief.Publication
Bolstering Women’s Climate Resilience and Adaptation through Financial Services
Financial services help people to reduce the impact of and to adapt to climate-related risks. Yet women have less access to such tools. This working paper illustrates how women are differently impacted by climate change and how financial services can play a better role in strengthening their autonomous adaptive capacities to climate change.Reading Deck