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Regulatory Sandboxes and Financial Inclusion
Regulatory sandboxes may enable financial innovations that benefit excluded and underserved customers. In most cases, a regulatory sandbox is a framework set up by a financial sector regulator to allow small-scale, live testing of innovations by private firms in a controlled environment under the regulator’s supervision.Reading Deck
Digitizing Retail Payments: Building a Successful Loyalty Model
Loyalty programs across the world can provide important lessons for incentivizing usage of merchant payment platforms. This slidedeck covers the global loyalty program, success/failture of loyalty, global trends in loyalty, and ends with the case for a mobile merchant payment loyalty program.Reading Deck
Merchant Payments: Loyalty Playbook
CGAP worked closely with Dalberg to understand the ecosystem of and around merchants in Tanzania and the challenges they were facing on a day-to-day basis.Publication
Banking in the M-PESA Age
This Working Paper explores three approaches banks in Kenya have used to respond to mobile money. While nonbank mobile financial services can fundamentally reshape the financial sector in a developing market, as they have clearly done in Kenya, mobile services need not represent an existential threat to the traditional banking industry.Publication
Drowning in Data, Searching for Information: The Role of Funders
Funders have an important role to play in exploring how data-enabled financial services can benefit poor people and in helping governments to balance the new risks that are emerging with the opportunities provided by a digital world.Reading Deck
Merchant Payments: VAS Playbook
This playbook discusses the various potential Value Added Services that could increase uptake of mobile retail payments in Tanzania and similar emerging markets.Reading Deck
Digitizing Merchant Payments: What Will It Take?
Digital Financial Services providers increasingly sense a key opportunity in digital retail transactions, or merchant payments. This deck gives a high-level view of what CGAP sees as some of the key challenges in merchant payments and outlines idea to overcome them.Publication
Consumer Protection in Digital Credit
CGAP’s experiments with a diverse range of financial service providers have found that innovative approaches to digital credit can improve the products and improve consumer protection, which often is a wise business decision.Publication