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Money, Decisions, and Control
Advances in digital technologies and the increased availability of data can be used to support low-income customers to do more than make payments. These advances can help them to make financial decisions and develop strategies to manage their finances.Publication
Customer Empowerment in Finance
Financial services providers for low-income customers typically believe that their business case is based on expanding the number of accounts or the number of transactions made by these customers. This is only part of the equation to business success.Infographic
Financial Services in Humanitarian Crises
This infographic illustrates how access to financial services can help people overcome adversity more quickly and sustainably.Publication
National Survey and Segmentation of Smallholder Households in Côte d’Ivoire
Côte d’Ivoire is the largest producer and exporter of cocoa beans and cashew nuts, and a top exporter of coffee and palm oil. Nevertheless, Ivorian smallholder farmers who contribute the most to the agricultural sector are largely neglected by formal financial institutions.Publication
CGAP Smallholder Household Surveys: Côte d’Ivoire User Guide
This paper presents the research methodology for "National Survey and Segmentation of Smallholder Households in Côte d’Ivoire."Publication
Crowdfunding in China: The Financial Inclusion Dimension
Last year, peer-to-peer (P2P) lending in China surpassed the US$100 billion threshold and confirmed China as the world’s largest P2P lending market, leaving North America a distant second. This tremendous growth was driven by a mix of circumstances.Publication
Social Norms Change for Women’s Financial Inclusion
Social norms can have a profound impact on financial inclusion for women because they can limit women’s ability to work outside the home, engage with male agents, or even own a phone. Knowing exactly how norms apply is critical for closing the gender financial inclusion gap.Video
How to Get Merchants to Go Digital
Cash is still king in Tanzania. To beat cash in retail, digital payments have to offer merchants benefits that cash doesn't. CGAP is looking into what additional services, such as customer loyalty rewards schemes, could be bundled with a payments platform to entice merchants to go digital.Publication
Financial Inclusion, Stability, Integrity, and Protection: Philippines
Under the right circumstances, financial inclusion, stability, integrity, and consumer protection (collectively referred to as I-SIP) can be positively related, and the failure to consider any one of these objectives can lead to problems.Publication