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Financial Inclusion Insights: 2015 Mobile Money Data
While Kenya and Tanzania have been previously lauded as mobile money success stories, the survey demonstrates that the technology can be effective in other African markets such as Rwanda and Ghana.Publication
Trends in International Funding for Financial Inclusion in 2014
After steadily increasing in previous years, international funding of financial inclusion is estimated to have plateaued at $31 billion in 2014.Publication
Customer Empowerment through Gamification
Absa, a large retail bank in South Africa, introduced gamification as part of a broader strategy to increase customer understanding and awareness of digital products and channels on offer.Data
Data on International Funding for Financial Inclusion in 2014
Twenty-three funders participated in the 2015 survey, accounting for 66 percent of this year’s global estimate. Among the 21 funders who have reported annually, commitments grew by 3 percent in 2013 U.S. dollars, but marked a small decline in current exchange rates due to a weaker euro at the end of 2014.Publication
Designing Digital Financial Services for Smallholder Families
This publication synthesizes learnings from across Zimbabwe, Senegal, Rwanda, and Cambodia, with the aim of providing financial service providers, donors, and other stakeholders with actionable insights into the ingredients for building successful, smallholder-specific digital financial services.Publication
Mystery Shopping for Financial Services
This Technical Guide is designed to enable policy makers with jurisdiction over market conduct issues, consumer protection organizations, and development agencies to conduct mystery shopping exercises.Publication
Juntos Finanzas: A Case Study
This case study describes the Juntos platform, which aims to address the engagement gap between customers and providers. It describes how it works, what it can and cannot do, early results, and issues arising from initial implementations.Publication
Inclusive Finance and Shadow Banking
This Brief explains why approaches to inclusive finance that are currently widespread do not share the potentially destabilizing attributes of other types of shadow banking, concluding by identifying some risks worth monitoring as the picture continues to evolve.Publication
New Funder Guidelines: Market Systems Approach to Financial Inclusion
These guidelines are intended to provide guidance for funders promoting financial inclusion or pro-poor financial services markets as part of their development mandate. The target audience includes multilateral and bilateral donors, development finance institutions, and foundations.Publication