Displaying 31 - 40 of 706
All Publications
Reading Deck
Resilient Rural Women: Applying Personas and Insights for Climate-Smart Innovation
This deck explores three personas of rural women and their distinct customer journeys through product and service engagement. It aims to provide a deeper understanding of the challenges and opportunities rural women face—including in the context of climate change.Publication
Instant Payments and Merchants — Pricing Policy Considerations
This technical note helps explain why changes in instant payment pricing are occurring, assesses their impact on market development, and offers suggestions for the path forward.Publication
Starting the Transaction: Payment Initiation and Customer Experience
This technical note is framed to help policymakers and payment system operators understand recent trends in payment initiation and customer experience in making interoperable payments work better for low-income populations.Reading Deck
Global Landscape: Data Trails of Digitally Included Poor (DIP) People
Many low-income people generate rich data trails that are not being fully leveraged in the design and delivery of financial services. CGAP's reading deck puts a spotlight on the specific data trails generated by digitally included yet poor people, the sources of these data trails, and variations of data trails across different segmentations.Publication
2021 Trends in International Funding for Financial Inclusion
CGAP’s annual Funder Survey breaks down financial inclusion funding data to offer new intelligence about who’s doing what and where—insights that could be used to inform future development programming and coordination, to ultimately impact the lives of people living in poverty.Data
International Funding for Financial Inclusion in 2021: Global Data
These data snapshots were generated from the 2021 CGAP Funder Survey and they may be browsed online or downloaded to share and use in your own presentationsData
Funding Explorer: Interactive Data for the 2021 CGAP Funder Survey
The Funding Explorer is a set of seven interactive dashboards reflecting active international financial inclusion funding commitments as of December 31, 2021. The Explorer uses data from the CGAP Funder Survey complemented by publicly available contextual indicators.Video
Data Analytics Journey for Microfinance Data Analysts
This tutorial-style video takes you through the technical journey of data analytics function that supports data-oriented strategic decision making and business development of your company.Publication
Business Intelligence: A Bedrock of Successful Digitization in Microfinance
Microfinance institutions that successfully generate value for their business and customers through digitization anchor these efforts in business intelligence. This Technical Note outlines an approach for improving business intelligence with interventions that require minimum or no investment in technology. CGAP also offers a customer dashboard library with detailed instructions for data teams and a tutorial video.Publication