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Early Insights from Financial Diaries of Smallholder Households
This Focus Note shares early insights from CGAP's ongoing Smallholder Diaries, providing a first look at the financial lives of smallholder households not only as agricultural producers, but also as consumers, laborers, and off-farm entrepreneurs.Publication
How M-Shwari Works: The Story So Far
Offered as a collaboration between the Commercial Bank of Africa and mobile network operator Safaricom through its mobile money service M-PESA, M-Shwari has piqued the interest of mobile money watchers looking for the next innovation to drive financial inclusion globally.Publication
Spotlight on International Funders' Commitments to Financial Inclusion in 2013
This Brief analyzes trends in the international funding landscape based on CGAP research. In 2013, international funders committed at least $31 billion to support financial inclusion—an estimated increase of 7 percent on average per year between 2011 and 2013.Publication
Digital Financial Inclusion
This Brief aims to provide national and global policy makers with a clear picture of the rapid development of digital financial services for the poor and the need for their attention and informed understanding.Publication
Views on Customer Empowerment: Findings from India
As part of the Consultative Group to Assist the Poor’s (CGAP’s) work on customer empowerment, a series of consultations with financial services customers is being undertaken to try to understand the customer perspective on “customer empowerment.Publication
Field Guide to Obtaining Customers' Views on Empowerment
This document provides guidance for discussion with customers of Financial Service Providers (FSPs) about their understanding of “customer empowerment.Reading Deck
The Global Landscape of Digital Finance Innovations
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Tanzania's Mobile Money Revolution
Kenya is often lauded as a global pioneer when it comes to mobile money, but Tanzania is also making its mark. With growing competition and mobile money providers starting to make their systems interoperable, Tanzania is setting an example for others.Data
International Funding for Financial Inclusion: 2014
Conducted annually since 2008, the CGAP Funders Survey, conducted in partnership with MIX, is the most comprehensive source of analysis on primary sources of international funding for microfinance and financial inclusion. In 2014, CGAP and MIX analyzed data from 56 international funders, which represent 76 percent of the global estimate. The global estimate is calculated on data from this sample as well as publicly available information from Symbiotics Surveys.
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