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Customer-Centricity for Financial Inclusion
Financial service providers who are serving or who want to serve this important customer segment need to invest in understanding these customers’ needs and develop products that meet those needs.Publication
Serving Smallholder Farmers: Recent Developments in Digital Finance
This Focus Note introduces some recent developments in digital financial services for smallholder farmers. The case studies identify traditional pain points in serving this segment, discuss how DFS are being used, and highlight some initial obstacles and successes.Publication
Observations and Lessons for the I‐SIP Methodology from Pakistan
Pakistan is the second country selected for an I-SIP rapid research exercise. The main objectives of the research were to develop and refine the I-SIP Methodology, raise awareness of I-SIP linkages, and help Pakistani policy makers adopt the I-SIP Methodology.Infographic
Mystery Shopping in Mexico
In Mexico, a mystery shopping exercise completed by The World Bank, CGAP, and CONDUSEF highlighted significant gaps between what is required by law and what is happening on the ground.Publication
Embedding Social Performance Management in Financial Service Delivery
This Brief highlights the case for social performance management and illustrates how financial services providers can embed responsible finance practices into service delivery and contribute to healthy market development.Publication
Mobile Payments Infrastructure Access and Its Regulation
This research shows USSD access is an important competition issue in many countries since there are no effective substitutes that have been proven at scale.Publication
Electronic G2P Payments: Evidence from Four Lower-Income Countries
This Focus Note presents the evidence gained from a comprehensive study of the experiences in developing and implementing e-payment schemes linked to financial inclusion in Haiti, Kenya, the Philippines, and Uganda.Publication
Financial Inclusion and Development: Recent Impact Evidence
This paper proposes that the accumulating body of evidence supports policy makers’ assessments that developing inclusive financial systems is an important component for economic and social progress on the development agenda.Publication