Research & Analysis

Branchless Banking Diagnostic Template

The purpose of this template is to aid diagnostic teams in developing a robust understanding of the regulatory and practical environment related to branchless banking in any given jurisdiction.

Regulation of Branchless Banking in Pakistan

This update of CGAP’s 2007 “Notes on Regulation of Branchless Banking in Pakistan" incorporates research conducted by the Consultative Group to Assist the Poor (CGAP) in February 2010.

CGAP-MIX 2009 Eastern Europe and Central Asia Microfinance Analysis and Benchmarking Report

This report, jointly produced by MIX and CGAP, analyzes how MFIs in the Eastern Europe and Central Asia region performed and coped with heightened risks in 2008.

Financial Inclusion and Consumer Protection in Peru

CGAP partnered with the Superintendence of Banks, Insurance and AFPs of Peru in late 2008, with the purpose of enhancing the understanding of the issues and trends in consumer relations when financial services are delivered through branchless banking, particularly through agents, which are used in ever increasing scale in Peru.

Growth and Vulnerabilities in Microfinance

This Focus Note distills lessons from four microfinance markets: Nicaragua, Morocco, Bosnia and Herzegovina (BiH), and Pakistan. These countries have all experienced a microfinance repayment crisis after a period of high growth and are important microfinance markets in their respective regions.

Consumer Protection Regulation in Low-Access Environments

This Focus Note seeks to answer this question, drawing on consumer protection diagnostics of various types carried out by CGAP in more than a dozen countries, widespread consultations with regulators, review of research and experience in developing and developed countries, and Financial Inclusion 2009 cross-country survey findings. It cites significant examples, as well as evidence of their effectiveness (where data are available).

Regulation of Branchless Banking in Argentina

This update of CGAP’s 2009 “Diagnostic Report on the Legal and Regulatory Environment for Branchless Banking in Argentina” incorporates research conducted by CGAP in January 2010.

CGAP Consumer Protection Policy Diagnostic Report: India

CGAP contracted with an in-country microfinance expert to assess the Indian consumer protection policy environment for low-income and/or inexperienced customers. This report is based on the findings of interviews conducted as well as desk research.

Regulation of Branchless Banking in South Africa

This update of CGAP’s 2008 “Notes on Regulation of Branchless Banking in South Africa” incorporates research conducted by CGAP in January 2010.

Regulation of Branchless Banking in Kenya

This update of CGAP’s 2007 “Notes on Regulation of Branchless Banking in Kenya” incorporates research conducted by CGAP in January 2010.