Searching: Research & Analysis

The Journey to Customer-Centricity

To develop a deeper and organizational level of understanding customers, a cross-functional team at Janalakshmi, a microfinance institution in India serving over a million customers in urban areas, applied a design thinking process facilitated by innovation consultants.This brochure describes the process and the tool used to create customer profiles.

The Pursuit of Complete Financial Inclusion: The KGFS Model in India

This paper explores the KGFS model as it is applied in various parts of India.

Volume Growth and Valuation Contraction

This fourth annual Global Microfinance Equity Valuation Survey Report provides benchmarks for the valuation of microfinance equity, both private and publicly listed, to promote market transparency and identify industry trends.

An Overview of the G2P Payments Sector in India

CGAP has an ongoing focus on branchless banking in India and on G2P globally. This document is a useful overview that provides a structured framework for thinking about the complexity of G2P across various actors.

Andhra Pradesh 2010

The crisis that erupted in the Indian State of Andhra Pradesh in early October 2010 hit at the epicenter of microfinance in India and has implications there, across the country, and globally.

Indian Microfinance Goes Public: The SKS Initial Public Offering

On 28 July 2010 SKS, India’s largest microfinance institution (MFI) with 5.8 million clients, became the first MFI in India to float its shares through an initial public offering (IPO).

CGAP Consumer Protection Policy Diagnostic Report: India

CGAP contracted with an in-country microfinance expert to assess the Indian consumer protection policy environment for low-income and/or inexperienced customers. This report is based on the findings of interviews conducted as well as desk research.

Regulation of Branchless Banking in India

This update of CGAP’s 2008 “Notes on Regulation of Branchless Banking in India” incorporates research conducted by CGAP in January 2010.

Sustainability of Self-Help Groups in India: Two Analyses

This Occasional Paper reports on two separate studies of SHG programs. Part I looks primarily at the financial viability of SHG programs. Part II proposes a methodology for designing SHG programs to ensure their sustainability.