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Consumer Protection Regulation in Low-Access Environments

This Focus Note seeks to answer this question, drawing on consumer protection diagnostics of various types carried out by CGAP in more than a dozen countries, widespread consultations with regulators, review of research and experience in developing and developed countries, and Financial Inclusion 2009 cross-country survey findings. It cites significant examples, as well as evidence of their effectiveness (where data are available).

Regulation of Branchless Banking in Indonesia

This update of CGAP’s 2009 “Diagnostic Report on the Legal and Regulatory Environment for Branchless Banking in Indonesia” incorporates research conducted by CGAP in January 2010.

Regulation of Branchless Banking in Argentina

This update of CGAP’s 2009 “Diagnostic Report on the Legal and Regulatory Environment for Branchless Banking in Argentina” incorporates research conducted by CGAP in January 2010.

Regulation of Branchless Banking in South Africa

This update of CGAP’s 2008 “Notes on Regulation of Branchless Banking in South Africa” incorporates research conducted by CGAP in January 2010.

Regulation of Branchless Banking in Kenya

This update of CGAP’s 2007 “Notes on Regulation of Branchless Banking in Kenya” incorporates research conducted by CGAP in January 2010.

Regulation of Branchless Banking in Brazil

This update of CGAP’s 2008 “Notes on Regulation of Branchless Banking in Brazil” incorporates research conducted by CGAP in January 2010.

Regulation of Branchless Banking in the Philippines

This update of CGAP's 2008 "Notes on Regulation of Branchless Banking in the Philippines" incorporates research conducted by CGAP in January 2010.

CGAP Consumer Protection Policy Diagnostic Report: India

CGAP contracted with an in-country microfinance expert to assess the Indian consumer protection policy environment for low-income and/or inexperienced customers. This report is based on the findings of interviews conducted as well as desk research.

Regulation of Branchless Banking in India

This update of CGAP’s 2008 “Notes on Regulation of Branchless Banking in India” incorporates research conducted by CGAP in January 2010.

Regulation of Branchless Banking in Mexico

This update of CGAP's 2009 "Notes on Regulation of Branchless Banking in Mexico" incorporates research conducted by CGAP in January 2010.