Fish bazaar | Photo by Md. Mahabub Hossain Khan, 2016 CGAP Photo Contest Photo by Md. Mahabub Hossain Khan, 2016 CGAP Photo Contest

Business and Markets

Banks going digital. Tech giants integrating payments into their platforms. Off-grid solar companies offering mobile education loans. Every year, the digital economy is spurring new business models and attracting a wider range of players to the financial services industry, including non-traditional actors like fintechs and social networks. This diversity of providers and business models has enormous potential to advance financial inclusion and contribute toward achieving the Sustainable Development Goals (SDGs). CGAP’s research sheds light on promising business models that leverage digital technologies to design and deliver financial solutions for low-income customers. Our work also demonstrates how increased connectivity, facilitated by tools such as interoperable payments schemes and open APIs, can make it easier for innovators to offer useful, affordable financial solutions. 

By developing business models that leverage digital technology and by building the right connectivity through strategic partnerships, financial services providers can sustainably reach more low-income consumers with useful financial solutions.  

Latest Research

Slide Deck

The Great Unbundling: How Technology Is Making Financial Services Modular and What It Means for Inclusion

Financial products and processes are being unbundled, reassembled, and embedded in entirely new ways that may change the very nature of banking. What does this mean for financial inclusion?
Publication

Digitization in Microfinance: Case Studies of Pathways to Success

This Working Paper takes a unique look at microfinance institution innovation with digital technologies by featuring case studies on five MFIs that successfully created measurable customer and business value through digitization:
COVID-19 Briefing

Microfinance Solvency and COVID-19: A Call for Coordination

This COVID-19 Briefing looks specifically at how to address the solvency risks facing medium and small microfinance providers, which often reach into communities and geographic areas that are not served by larger lenders.

Latest Blogs

Blog

Pitfalls in MFI Digitization: Underestimating Change Management

Microfinance institutions are often unprepared to manage the changes that come with digitization. The good news is that through effective change management, they can digitize successfully and generate value for themselves and their customers.
Blog

As PAYGo Solar Matures, Funders Can Do More to Close the Energy Gap

Pay-as-you-go (PAYGo) solar has enabled energy access for around 27 million customers. Funders can help PAYGo providers further close the energy access gap — while advancing financial inclusion — by focusing on these priorities for the sector.
Blog

Let’s Talk About Resilience

While the need to expand opportunity for the poor has historically animated the financial inclusion community, it is high time we recognize the equally critical role of resilience building and expend similar effort in service of that goal.