Alexandra Fiorillo

Module 1: Introduction to Behavioral Policymaking

This course comprises four short learning modules that connect behavioral concepts to consumer protection priorities policy makers face and share use cases from policy makers across the globe.

3 Customer Insights for Better Mobile Money UI/UX in Pakistan

Smartphone use in Pakistan has grown steadily, but low-income, less educated, and female customers lag in smartphone adoption and ownership. GRID Impact's user research lends insights into how to better serve and design for these population segments.

Digital Credit: Consumer Protection for M-Shwari and M-Pawa Users

Digital credit products are only going to become a more important element of financial services in emerging markets where expansion of mobile money platforms has created potential borrower segments of millions of consumers that are only an SMS away.

Applying Behavioral Insights in Consumer Protection Policy

This Focus Note presents emerging evidence on behavioral biases relevant to financial consumer protection, their consequences, and how market conduct regulation and other measures might best reduce abuse and produce better services for consumers.

Towards Behaviorally-informed Financial Consumer Protection

Behavioral economics is the science of human decision-making and how people’s biases and weaknesses can lead them to make harmful economic decisions.