CGAP

CGAP is an independent policy and research center dedicated to advancing financial access for the world's poor. It is supported by over 30 development agencies and private foundations who share a common mission to alleviate poverty. Housed at the World Bank, CGAP provides market intelligence, promotes standards, develops innovative solutions and offers advisory services to governments, financial service providers, donors, and investors.

By CGAP

Research

Product Development for Microfinance

This four to six day course covers both the process of developing a new product (market definition, market research, product proto-type, costing and pricing, pilot testing, roll-out, marketing, lifecycle management, etc.) as well as the impact of introducing new products on the MFI (human resources, corporate culture, operations and systems, financial results, operating results, etc.).
Research

CGAP Consumer Protection Policy Diagnostic Report: Cambodia

CGAP conducted a pilot policy diagnostic mission in Phnom Penh in February 2009 to assess the Cambodian consumer protection policy environment for low-income and/or inexperienced customers.This report is based on the findings of interviews conducted during the mission as well as desk research.
Research

Delinquency Management and Interest Rate Setting

During this three to four-day course, participants learn to determine causes and costs of delinquency, to measure and control arrears, to calculate the costs of credit for clients, among other skills, through exercises, group activities and case study analysis.
Research

Business Planning for Microfinance Institutions

The present version of the course includes sessions on financial modeling—namely, defining institutional mission, goals and objectives, understanding clients and markets, carrying out environmental and institutional assessments and designing a strategy.
Research

Information Systems for Microfinance Institutions

This four-day course provides MFI managers with practical guidelines for developing and implementing information systems for MFIs.