CGAP

CGAP is an independent policy and research center dedicated to advancing financial access for the world's poor. It is supported by over 30 development agencies and private foundations who share a common mission to alleviate poverty. Housed at the World Bank, CGAP provides market intelligence, promotes standards, develops innovative solutions and offers advisory services to governments, financial service providers, donors, and investors.

By CGAP

Research

How Effective Are You in Advancing Financial Inclusion?

The SmartAid Index measures whether funders are set up to support financial inclusion effectively. It is based on the simple premise that strong internal management systems lead to better projects on the ground.
Research

Highlights from the 5th Arab Policy Forum

This paper presents highlights of the 5th Arab Policy Forum, which convened more than 70 policy makers to work toward a common vision for achieving more inclusive—and more equitable—financial systems in the region.
Research

AFD Group SmartAid Report 2013

Once considered a failing activity within its rural and agriculture operations, microfinance at AFD has become an integral focus area within the financial sector development program, supported by a strong team of technical experts.
Research

Mobile Payments Infrastructure Access and Its Regulation

This research shows USSD access is an important competition issue in many countries since there are no effective substitutes that have been proven at scale.
Research

The Journey to Customer-Centricity

To develop a deeper and organizational level of understanding customers, a cross-functional team at Janalakshmi, a microfinance institution in India serving over a million customers in urban areas, applied a design thinking process facilitated by innovation consultants.This brochure describes the process and the tool used to create customer profiles.