Majorie Chalwe-Mulenga

Financial Sector Analyst

Majorie Chalwe-Mulenga currently works with the incentivizing inclusive investments team and leads work on climate-related financial sector policies, which focuses on risks, opportunities and solutions that climate policies present for financial inclusion. Previously, she worked with the financial consumer protection team and led CGAP’s global research on the evolution of the nature and scale of digital finance consumer risks.

Before joining CGAP, Majorie worked for the Central Bank of Zambia’s financial sector development unit and with the supervision team in the non-bank financial institutions supervision department. She also worked in the private financial sector – in microfinance and commercial banking – leading projects, including branchless banking and KYC re-engineering.

A Financial Risk Manager certified by the Global Association of Risk Professionals, Majorie holds a Master of Philosophy Degree in Development Finance from the University of Stellenbosch Business School and a BSc in Banking and Finance from the Copperbelt University.

By Majorie Chalwe-Mulenga

Research

The Evolution of the Nature and Scale of DFS Consumer Risks: A Review of Evidence

While digital financial services have delivered substantial financial inclusion benefits and unlocked life-changing opportunities for consumers, CGAP’s latest research finds that they have exacerbated existing consumer risks and continue to introduce new and ever-evolving risks—some outgrowing consumer adoption rates.
Blog

The Evolving Nature and Scale of Consumer Risks in Digital Finance

New consumer risks in digital finance are emerging, especially around data misuse and fraud. Meanwhile, familiar risks like data breaches are speeding up, not slowing down. New approaches to consumer protection are needed.