Staff Directory

William Cook

Senior Financial Sector Specialist

Based in Nairobi, William Cook focuses on payments, financial market infrastructure, and digital business models. Before joining CGAP, William held a variety of roles in financial services, including six years with Ernst & Young LLP in the organization’s advisory and audit practices.

By William Cook

Blog

Comparing India’s UPI and Brazil’s New Instant Payment System, PIX

Many countries are pressing forward with new systems to enable better, faster digital payments. Brazil's instant payment system, PIX, is among the newest and most exciting. How does it compare to India's well-known UPI system?
Research

Building Faster Better: A Guide to Inclusive Instant Payment Systems

Interoperability can make digital payments more convenient for customers and encourage competition in financial services. This technical guide is a practical resource for policy makers, providers, and others working toward interoperability in instant payments.
Research

Interoperability and Digital Finance: Emerging Guidance for Funders

This technical note helps funders to understand the concept of interoperability, how instant payments systems can advance financial inclusion, and what funders can do to support their development.
Research

(Un)stacking Financial Market Infrastructure

Challenges around scaling effective financial infrastructures are not small, but when addressed effectively, a system can emerge that improves the value of financial services for poor people.
Blog

Cheaper Remittances: How Malaysia and the Philippines Paved the Way

Globally, people pay an average fee of 6.9 percent to send money to family and others abroad. In one of Asia’s largest remittance corridors, between Malaysia and the Philippines, the average fee is only 3.7 percent. Smart policies have played an important role in bringing prices down.