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Bank-led or Mobile-led Financial Inclusion?

Payments are an optimal gateway product for financially underserved households. Unlike credit, insurance, and savings, payments do not require trust by either party.

Product Innovation that Provides Useful Services for the Poor

Mobile money’s first big success in serving poor people came when Kenyans discovered how useful it was to be able to “send money home” safely, quickly and cheaply through M-PESA. As mobile money moves from transfers into savings and loans, it will need to demonstrate a similar leap in the usefulness of its products.

Can Brazil’s Agents Provide a Wider Range of Services?

The prevailing wisdom about Brazil’s vast agent network (largest in the world, 4x that of Kenya and the Philippines combined!) is that it is used mainly for bill payments. This network appears to be a missed opportunity to also make credit, savings, and other products available to low-income people in an affordable way. Is this channel being underutilized for poor people?

Can Mobile Money Be “Free”?

CGAP wants the financially excluded to get access to mobile financial services. To suggest that MNOs make mobile money “free” may then come across as self-serving. On the contrary, making money in mobile money and making it “free” are compatible.

Delivering Government Payments in the Wilds of Northern Kenya

Social transfer programmes all over the globe are recognizing the value of paying cash grants through some form of financial “account”, accounts increasingly administered by a network of payment agents.

New Branchless Banking Resources – Headlines for April 2011

There are several new resources that have come out recently on branchless banking.

Drivers of Mobile Money Profitability

This post is the second in the series on “Five Business Case Insights on Mobile Money.” In the first post, we shared with you a detailed presentation on the five insights. Here we explain further the first three insights.

Branchless Banking and Microinsurance: A Perfect Marriage?

In previous blogs Mark Pickens has lamented the lack of innovation by branchless banking providers in products that go beyond payments. But there are some green-shoots of innovation. In this blog we take a look at some examples of early experiments that we have seen involving in micro-insurance.

Five Business Case Insights on Mobile Money

Today, we share with you a presentation that describes in detail five ways mobile network operators (MNOs) can think about the mobile money business case. MNOs across the globe are investing millions to develop and market mobile money. Estimates claim at least 30 implementations in Africa where MNO-driven financial services are an important part of the financial inclusion landscape. Despite the bets being placed by MNOs, the business case remains uncertain in almost every implementation.

Branchless Banking, G2P and Large Volume Payments

As branchless banking services reach the scale needed to be able to serve large segments of the population of a country, they are starting to strike partnerships with governments, businesses and not-for-profit organizations that need to make payments to large numbers of people.

Focus on Product, Pricing and Agents to Drive Adoption

CGAP’s Branchless Banking Database synthesizes a mass of data into a short 12-image “story” about what branchless banking is and the key hurdles we face in 2011. We’ve converted that into a three-part series, which we conclude today.

Branchless Banking Has a Volume Problem

CGAP’s Branchless Banking Database synthesizes a mass of data into a short 12-image “story” about what branchless banking is and the key hurdles we face in 2011. We’ve converted that into a three-part series, which we continue today.

Headlines for March 2011

Retail banking is not a high margin business. It is one where you have to earn a little from lots of customers, know them well and serve them well – not easy when you have many millions spread over a large area who may not be worth much individually even if they are better off than they have ever been before.

Mobile Money in mHealth

While most mHealth opportunities in developed countries tend to focus on reducing costs, mHealth in poor countries is often tackling the much more basic question of access.

Can Branchless Banking Be Profitable?

The Agent Network Management toolkit comes with a financial model to help providers project the revenues generated in a branchless banking implementation for each member of the supply chain.

No Single Recipe When Structuring Agent Networks

When providers are planning the launch of a branchless banking service, one of the critical decisions facing them is how to structure the agent network.

How Do Migrant Workers Move Money in India?

To better understand just how costly making remote payments can be for poor households, the Bill & Melinda Gates Foundation commissioned the Centre for Micro Finance at the Institute for Financial and Management Research (IFMR) and the Reserve Bank of India’s College for Agricultural Banking to survey 274 domestic Indian migrants and their families living at opposite ends of four domestic remittance corridors.

How Agent Network Managers Have Fueled M-PESA’s Success

As CGAP’s new Agent Management Toolkit emphasizes, managing an agent network is complicated. There are a lot of different pieces of the puzzle to get right.

Boosting the Business Case for Agents

FINO was founded on 13th July, 2006 with the single objective of building technologies to enable financial institutions (FIs) to serve the under-served and the unbanked sector and also to service the technology requirements of entities engaged in servicing the bottom of the pyramid customers.

CGAP Releases Agent Management Toolkit

CGAP’s Agent Management Toolkit aims to demystify the process of building a viable agent network. The toolkit is based on more than a year of research that yielded data on more than 16,000 agents with institutions in Brazil (Banco do Brasil and Banco Postal), India (EKO and FINO), and Kenya (M-PESA).