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Incorporating Consumer Research into Consumer Protection Policy Making
This Focus Note describes CGAP's experience to date gathering qualitative and quantitative information directly from low-income consumers to inform financial consumer protection policy.Publication
CGAP G2P Research Project: Mexico Country Report
This report summarizes the findings of research conducted in Mexico on the business case for shifting Oportunidades payments to a financially inclusive scheme, from the standpoint of the payer bank, the recipients, and the program itself.Publication
CGAP G2P Research Project: Brazil Country Report
This report summarizes the findings of research conducted in Brazil on the business case for shifting Bolsa Família payments to a bank account-based (financially inclusive) payment scheme, from the standpoint of the payer bank, the recipients, and the program itself.Publication
CGAP G2P Research Project: South Africa Report
This report covers the South Africa study in which interviews were conducted and information gathered from three government agencies, two banks, and 10 focus groups of clients.Publication
Global Standard-Setting Bodies and Financial Inclusion for the Poor
This white paper aims to raise awareness and frame issues to inform ongoing work by the five standard setting bodies to integrate financial inclusion into standards and guidance that can be effectively applied at the country level.Publication
Branchless Banking in Pakistan: A Laboratory for Innovation
This Brief highlights key challenges and opportunities that are likely to shape the branchless banking market in Pakistan in the near term.Publication
Advancing Savings Services: Resource Guide for Funders
This resource guide is intended to gather in one source the issues funders need to consider when focusing on the expansion of voluntary savings mobilizations.Publication
Credit Reporting at the Base of the Pyramid
Over the past five years, the microcredit sector has experienced unprecedented growth. The number of borrowers served by microfinance institutions (MFIs) has increased threefold to reach 120 million clients.Publication
The Role of Funders in Responsible Finance
This Brief addresses the recent movement toward responsible finance, which has shaped the industry's belief that financial service providers have a responsibility to deliver financial services in a way that is transparent, fair, safe, and likely to generate benefits for poor clients.Publication