Searching: Research & Analysis

Customer Views of Customer Empowerment Synthesis Report

This report provides a synthesis of learning from this research. Separate reports for each country provide more detailed description and analysis in India, Cote d’Ivoire, and the Philippines.

Views on Customer Empowerment: Findings from the Philippines

The objective of this qualitative research is to understand customers’ views and perceptions on customer empowerment in the Phillipines.

Electronic G2P Payments: Evidence from Four Lower-Income Countries

This Focus Note presents the evidence gained from a comprehensive study of the experiences in developing and implementing e-payment schemes linked to financial inclusion in Haiti, Kenya, the Philippines, and Uganda.

China: A New Paradigm in Branchless Banking

While many banked people already use mobile banking in China, the country also has the potential to emerge as an important success story for branchless banking and financial inclusion and potentially a new paradigm.

Case Study: Striving for E-payments at Scale in the Philippines

This case study examines the design and implementation of the 4Ps conditional cash transfer program in the Philippines, explains the experiences of stakeholders and presents lessons learned.

Microfinance in Myanmar: Sector Assessment

The report finds that Myanmar’s banking sector so far has found it commercially challenging to extend financial access to the poor. As a result, fewer than 20 people out of 100 have access to formal financial services, with most people relying on family savings or costly alternatives such as informal money lenders.

Financial Inclusion in China

This paper aims to be a first step in providing a picture of the extent and nature of financial inclusion in the People's Republic of China and the size and characteristics of the unbanked and underbanked market.

Regulation of Branchless Banking in the Philippines

This update of CGAP's 2008 "Notes on Regulation of Branchless Banking in the Philippines" incorporates research conducted by CGAP in January 2010.

Regulation of Branchless Banking in Indonesia

This update of CGAP’s 2009 “Diagnostic Report on the Legal and Regulatory Environment for Branchless Banking in Indonesia” incorporates research conducted by CGAP in January 2010.

Window on the Unbanked: Mobile Money in the Philippines

This Brief, a joint effort of CGAP and the GSM Association, discusses the results of the first study on mobile money and the unbanked—those without access to formal financial services—estimated to be almost 4 billion worldwide.