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Embedding Social Performance Management in Financial Service Delivery

This Brief highlights the case for social performance management and illustrates how financial services providers can embed responsible finance practices into service delivery and contribute to healthy market development.

Making Recourse Work for Base-of-the-Pyramid Financial Consumers

This Focus Note explores innovative ways for policy makers and providers to raise awareness and improve accessibility of recourse mechanisms, tailor recourse to suit new products and delivery channels, and proactively use recourse data to address systematic problems in BoP markets.

Implementing Consumer Protection

This Guide highlights key areas of opportunity for bank supervisors to improve consumer protection.

Regulatory Options to Curb Debt Stress

This Focus Note argues that it is preferable to implement appropriate monitoring mechanisms and regulatory interventions at an early stage in credit market development, to detect potential debt stress and prevent reckless lending practices, thereby avoiding risks to financial markets, consumers, and the regulator’s credibility.

A Guide to Regulation and Supervision of Microfinance

This Guide updates CGAP’s 2003 Guiding Principles on Regulation and Supervision of Microfinance. The revisions reflect continuing developments in the global state of financial access for poor and low-income customers.

Voting the Double Bottom Line

This Focus Note addresses the challenges faced by socially oriented equity investors who take formal roles in the governance of microfinance service providers and funds.

Designing Disclosure Regimes for Responsible Financial Inclusion

This Focus Note offers practical guidance to policy makers who are developing disclosure regimes in low-access environments.

Incorporating Consumer Research into Consumer Protection Policy Making

This Focus Note describes CGAP's experience to date gathering qualitative and quantitative information directly from low-income consumers to inform financial consumer protection policy.

Branchless Banking in Pakistan: A Laboratory for Innovation

This Brief highlights key challenges and opportunities that are likely to shape the branchless banking market in Pakistan in the near term.

Responsible Finance: Putting Principles to Work

This paper defines what we mean by responsible finance, both as an end-state vision and in terms of a pragmatic focus on client protection and social performance management.