Searching: Research & Analysis

Agent Network Journeys Toward the Last Mile: A Cross-Country Perspective

CGAP's analysis reveals three distinct journeys country stakeholders have taken to extend the reach and quality of rural agent networks.

Eko Grows Agent Network Tenfold Through Open APIs

Eko India has used open APIs to become a platform business, which has enabled it to expand at considerably lower operational cost than its traditional agent business would have.

Open APIs in Digital Finance

A growing number of digital financial services providers in emerging markets are deciding to open APIs. Are APIs right for your business? How do you implement an open API initiative? This infographic shares key findings from CGAP's work with providers around the world.

Inclusive Digital Banking: Emerging Markets Case Studies

What makes digital banking inclusive? CGAP looks at how three digital banks are innovating and driving financial inclusion: Tyme Bank in South Africa, Kotak 811 in India, and UnionBank of the Philippines.

Open Banking: How to Design for Financial Inclusion

While many regulators in emerging and developing markets understand the potential benefits of open banking regimes, they are uncertain how to design them in ways that support financial inclusion. CGAP has identified 12 critical design components.

Debt Restructuring in Microfinance

Based on workshops with nearly 300 participants from 30 countries, this COVID-19 Briefing contains insights for creditors and debtors on ways to effectively manage debt restructuring talks, brought on by the COVID-19 crisis.

Social Assistance Payments in Response to COVID-19: The Role of Donors

Countries worldwide are using social assistance payments as a component of their response to the COVID-19 pandemic. This briefing addresses how donors and their partners can design and implement social assistance payments that are efficient and secure while providing recipients with reliable, convenient, and safe access to their payments.

(Un)stacking Financial Market Infrastructure

Challenges around scaling effective financial infrastructures are not small, but when addressed effectively, a system can emerge that improves the value of financial services for poor people.

Digital Cash Transfers in Times of COVID-19: Opportunities and Considerations for Women's Inclusion and Empowerment

The Bill & Melinda Gates Foundation, the World Bank Group, CGAP, and Women’s World Banking, has developed a joint white paper on gender intentional digital cash transfers in the time of COVID-19, offering guidance and considerations for policymakers to support women’s inclusion and empowerment.  

India's New Approach to Personal Data-Sharing

As more and more people begin to conduct transactions online, questions have emerged about how to provide millions of customers adequate data protection and privacy. India's solution to this challenge is account aggregators (AA).