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Turning Insights into Products: Applab Money

CGAP, Grameen Foundation and MTN Uganda are introducing Grameen Foundation’s AppLab Money Incubator, a new initiative that develops mobile financial products for the poor.

Is There a Business Case for Offering Services to G2P Recipients?

The biggest challenge when it comes to the business case for banks is that the amount per grant payment is small, and as client research has shown, very little of each payment is left behind in the form of savings.

Aspirations for Financial Inclusion in Africa

Globally Sub-Saharan Africa (SSA) remains the region with the largest portion of people excluded from formal financial services. Only 12 percent of adults have a bank account, and the situation is most dire in rural areas where the large majority of the 863 million people in Africa live.

Will G2P Recipients Use Financial Services if Offered to Them?

Our recently released Focus Note on Social Cash Transfers and Financial Inclusion looks at the evidence from four large and well established programs in Brazil, Colombia, Mexico and South Africa to attempt to answer three broad questions that are relevant to different stakeholder groups.

CGAP Releases Paper on G2P Payments and Financial Inclusion

Branchless banking is, fundamentally, a business built on high-volume, low-value transactions.

Using Data to Understand Customer Activity

For the last year CGAP has conducted quantitative research on the challenge of inactive customers. In culmination of this research, we are releasing a deck that helps providers understand and develop strategies to address low customer activity in their services.

Variations on a Theme: Business Models in Branchless Banking

We’ve done a lot of thinking at CGAP about the different business models and partnerships that exist in branchless banking. What I find interesting is that rarely do you find two models that look exactly alike. Once you begin to really dig beneath the surface, you realize that even among those businesses that we might simplistically call “telco-led” or “bank-led”, there are significant differences.

Cash Really Is King

Cash is easy.” “Cash is what I know most.” “There are no charges when I use cash.”

Customer Level Interoperability: A Story of Two Mobile Handsets

In our work on interoperability, we find that there are some questions that we are unable to adequately address at the platform and agent levels alone. For instance, the opening of USSD gateways by mobile operators may allow customers of one operator to access services of another operator without either platform interconnection or agent sharing.

Financial Inclusion Issues to Watch in East Africa, 2012

Sub-Saharan Africa (SSA) continues to be a region plagued with challenges but ripe with opportunities in microfinance.

Branchless Banking Interoperability and Agent Exclusivity

This is the third post in our series on interoperability and related issues in branchless banking and mobile money. Read the first post that presented the overall framework for the discussion and the second post that looked at the interconnection of mobile money platforms. Today, we discuss interoperability at the agent level as it relates to agent exclusivity. We include agent exclusivity in the topic of interoperability because it raises many of the same issues as platform interoperability.

Interoperability in Branchless Banking and Mobile Money

At the end of the day, we suspect interoperable systems will accelerate financial inclusion by allowing customers to use the infrastructure of multiple service providers to access their accounts. The question is how best do we get there?

Technology Challenges Accompany Voluntary Savings

Our discussions on branchless banking on this blog do not often touch on the role of microfinance institutions (MFIs). The main actors in this space seem to be mobile network operators, commercial banks, larger microfinance banks and technology companies. We have done a bit of thinking on microfinance and mobile banking, notably in this Focus Note and at this Virtual Conference.

Top 10 List: Powerful Partnerships in Branchless Banking

A few weeks ago in Washington, DC, we hosted many of our partners who are implementing branchless banking products and services around the world. This was a chance not only for us to learn about the state of play of the industry at a global level, but also to allow the partners themselves to share learnings and experiences with each other.

Beyond Payments or Just Different Payments?

Everyone is always talking about trying to move the branchless banking industry beyond just payments. Those of us concerned with accelerating “real financial inclusion” long to see credit, savings and insurance products pushed over new delivery channels. But is it possible that there’s still work to be done within the payments space itself, just diversifying a bit beyond simple P2P transfers?

What Can We Learn From Selling Soap?

This post includes a detailed presentation of CGAP’s analysis of 23 firms from banking, microfinance, mobile, fast moving consumer goods, and Silicon Valley. It also describes the key features of three Product Labs which will be established by CGAP’s bank, telco and other partners.

Faster Horses or Better Insights?

Customers often can’t or won’t tell you what they want, so you must work to dig down to what they really need. Valuable services not only meet a deeply-felt need, they tackle a poorly met need.

Customers – Especially Women – Drive Mobile Money

Tanzania is one of the fastest growing mobile money markets in the world. Today mobile telephone penetration is 49% according to Wireless Intelligence as of Q3 2011. There are four active mobile money businesses, the largest of which is Vodacom’s M-PESA which has over 2 million active users.

The Case for Product Innovation in Branchless Banking

CGAP counted 22 branchless banking services with more than 1 million registered users; we also counted more than 70 others which have not reached that threshold (as of Q1 2011). That’s about a 1 in 4 “hit rate”.

Waiting in Line…Where’s My Agent? Headlines and Highlights

I’m blogging from Dakar, Senegal where I had a stark reminder of why innovation in financial services is so necessary.