Research & Analysis

The Role of Financial Services in Building Household Resilience

This paper draws upon formative research, “resilience diaries,” qualitative follow-up, and economic games to illustrate how families anticipate and cope with shocks in Burkina Faso. Designing for these household behaviors and preferences could improve financial services offered for building resilience.

Designing Financial Services to Respond to Household Shocks

This case study from Burkina Faso highlights key findings from the CGAP resilience research that can help guide further thinking about how to best design financial products for anticipating and covering health shock expenses.

Resilience and Health Shocks

Based upon the findings of a field experiment conducted in rural Burkina Faso, this working paper suggests that health savings accounts and health loans have the potential to help the poor better manage health shocks and build resilience.

National Survey and Segmentation of Smallholder Households in Uganda

This report shares the findings, observations and insights from a nationally-representative survey of smallholder households in Uganda. It examines how smallholder households in Uganda manage their income and expenses,and explores financial inclusion in the smallholder sector.

How Do You Know “Resilience” When You See It?

The findings presented in this working paper are based upon research conducted in Burkina Faso. They provide unique insights into the set of factors, if reinforced by financial institutions and development practitioners, that are likely to strengthen household resilience.

Access to Energy and Finance: An Integrated Approach

This paper analyses the synergies in the distribution of energy and financial services. It describes how an integrated approach could enable financial institutions to profitably serve low-income populations, thus enabling a significant source of growth.

The Proliferation of Digital Credit Deployments

This Brief provides an introduction to the fast-evolving landscape of digital credit and illustrates common features of this new digital finance offering.

Digitally Financed Energy

This Brief explains how digital finance is enabling pay-as-you-go energy expansion, which in turn provides a gateway to a range of financial products for the financially excluded.

National Survey and Segmentation of Smallholder Households in Mozambique

This working paper shares the findings, observations, and insights from the national survey of smallholder households in Mozambique.

Learning from Customer Centricity in Other Industries

This Primer is based on research undertaken to determine whether customer centricity could be an approach for FSPs to tackle the urgent customer and company value creation challenges they face.