Learning from a project with Janalakshmi, an Indian microfinance institution with more than a million customers, this multi-part blog series explores what it takes to embed customer-centricity within an organization and make it part of its DNA.
An estimated 500 million smallholder families live on less than $2 a day. Smallholder families are not only agricultural producers. They are also consumers who have diverse financial needs, typically earning income from a variety of non-agricultural…
Information is a key component of any functional market: quality information can provide the necessary incentives to market actors to enter a market, expand offerings, and innovate. Conversely, the lack of reliable quality information can lead to…
