Research & Analysis

CGAP Smallholder Household Surveys: Bangladesh User Guide

This Data Set User's Guide provides information on the methodology used for the 2016 CGAP Smallholder Household Surveys in Bangladesh.

Real-Time Customer Interactions via SMS (Juntos and Tigo Money)

Real-Time Customer Interactions via SMS (Juntos and Mynt)

Digital Finance and Sustainable Water Service for All

This Brief on digital finance in the water sector looks at how people currently access water service, and finds that it varies from urban to peri-urban to rural areas.

The Role of Financial Services in Humanitarian Crises

While the nature and incidences of humanitarian crises vary significantly, they affect millions of people, particularly the most vulnerable. Based on a literature review, this paper shows how financial services can be an entry point to support FDPs.

Digitizing Value Chain Finance for Smallholder Farmers

The digitization of value chain finance—financial services that flow to or through any point in a value chain—is changing the way smallholders access the financial tools necessary to invest in their farms, manage risk, and transact with markets. CGAP explores opportunities and emerging models in digital value chain finance.

The Emerging Landscape of Digital Credit

Mystery Shopping for Digital Financial Services

Practical guidance for policy makers and researchers on conducting field studies to test consumer experiences with digital financial services.

The Business Case for Customer Centricity

Generating greater value for customers is good for business. Research from a developed market context has found that customer retention leads to a decrease in operating costs, while a decrease in customer satisfaction leads to a decrease in return on investment.

Digital Rails

Get a more detailed introduction to open APIs — what they are and how they can unlock innovation in digital financial services ecosystems — in this e-book.