Research & Analysis

Customer Empowerment in Finance

Financial services providers for low-income customers typically believe that their business case is based on expanding the number of accounts or the number of transactions made by these customers. This is only part of the equation to business success.

Financial Services in Humanitarian Crises

This infographic illustrates how access to financial services can help people overcome adversity more quickly and sustainably.

National Survey and Segmentation of Smallholder Households in Côte d’Ivoire

Côte d’Ivoire is the largest producer and exporter of cocoa beans and cashew nuts, and a top exporter of coffee and palm oil. Nevertheless, Ivorian smallholder farmers who contribute the most to the agricultural sector are largely neglected by formal financial institutions.

CGAP Smallholder Household Surveys: Côte d’Ivoire User Guide

This paper presents the research methodology for "National Survey and Segmentation of Smallholder Households in Côte d’Ivoire."

Crowdfunding in China: The Financial Inclusion Dimension

Last year, peer-to-peer (P2P) lending in China surpassed the US$100 billion threshold and confirmed China as the world’s largest P2P lending market, leaving North America a distant second. This tremendous growth was driven by a mix of circumstances.

Social Norms Change for Women’s Financial Inclusion

Social norms can have a profound impact on financial inclusion for women because they can limit women’s ability to work outside the home, engage with male agents, or even own a phone. Knowing exactly how norms apply is critical for closing the gender financial inclusion gap.

How to Get Merchants to Go Digital

Cash is still king in Tanzania. To beat cash in retail, digital payments have to offer merchants benefits that cash doesn't. CGAP is looking into what additional services, such as customer loyalty rewards schemes, could be bundled with a payments platform to entice merchants to go digital.

Financial Inclusion, Stability, Integrity, and Protection: Philippines

Under the right circumstances, financial inclusion, stability, integrity, and consumer protection (collectively referred to as I-SIP) can be positively related, and the failure to consider any one of these objectives can lead to problems.

Vision of the Future: Financial Inclusion 2025

The future for poor people and financial inclusion is difficult to predict. In what ways will financial services influence inequality and economic participation for poor people by 2025?

CGAP Smallholder Household Surveys: Bangladesh User Guide

This Data Set User's Guide provides information on the methodology used for the 2016 CGAP Smallholder Household Surveys in Bangladesh.