Digitization of Financial Institutions: Due Diligence Guidance for Investors
Learn more about CGAP's digital implementation assessment guidance, and how investors can reduce the risks of failed digital implementations and incentivize financial service providers to adopt digital technology in a way that generates business and customer value.Sharmista Appaya
Sharmista Appaya has more than 15 years of experience in data, finance, and digital development. She currently leads the World Bank's AI Business line, focusing on creating safe, inclusive digital infrastructures that leverage AI for responsible impact. She believes in bridging technological, economic, and social divides, trusting that innovation can drive equitable growth.
The Stories Behind Late Repayment on Digital Credit in Cote D’Ivoire
Borrowers in Cote D’Ivoire had higher rates of loan non-repayment than those in Kenya and Tanzania, and CGAP wanted to know why. Qualitative research results shed more light on the users’ experience and the possible causes of the late repayments.Climate Resilience
An inclusive financial system empowers vulnerable people to pursue their own climate resilience strategies, making it an absolute necessity for a just transition.The Role of Financial Services in Rural Women’s Climate Resilience
Rural women face disproportionate threats from climate stresses and shocks compared to men.Caroline Vance
Caroline is an investment officer at the U.S. International Development Finance Corporation, where she originates transactions globally within the Office of Small Business and Financial Services.
Journey to Kigali: Four Lessons on Peer Learning for Gender Data
When it comes to strategies on gender-disaggregated data for women's financial inclusion, peer learning, diversity of approaches to gender data collection and use, and creative solutions in advancing gender equality in the financial sector are key.CGAP-Ford Foundation Graduation Program
This blog series shares insights and reflections from individuals working to find pathways out of extreme poverty for the poorest as part of the CGAP-Ford Foundation Graduation Program.
Women's Financial Inclusion
Despite growing global efforts, women’s financial inclusion has made little progress over the past decade. We seek to make sense of the challenges and opportunities that pave the way to women’s financial inclusion and economic empowerment.News & Stories
Browse our curated collection of videos, podcasts, events, influence stories, and the latest news about CGAP.Data-driven Financial Services
Emerging evidence shows that data trails generated by poor people can be harnessed for developing inclusive financial services. Learn what CGAP is doing to unlock how data can be leveraged to catalyze financial services that reach poor and underserved people at scale and in a responsible manner.Funders & Partners
Understanding how the financial inclusion sector is evolving is challenging for donors and investors alike. What role can they play in an increasingly complex landscape? What market needs should they be focusing on? How should they go about it?What is Vision-Driven Financial Regulation?
Innovation drives progress, but the law shapes it. CGAP has been exploring the intersection between regulation, innovation, and financial inclusion through research on what makes some regulators better equipped to deal with innovation than others.Market monitoring for financial consumer protection
Market conduct supervisors (MCSs) charged with protecting consumers of financial products and services place great value on identifying, understanding, and tracking industry developments and market-level consumer risks and consumer behavior—the activities collectively known as market monitoring.Financial Services on the Frontlines: Insights from Crisis-Affected Regions
This blog series explores the role of financial services in resilience and adaptability during times of crisis. It offers critical insights into the strategies of customers and financial institutions in navigating crises and explores how the development and humanitarian community can coordinate efforts in some of the world's most challenging environments to build foundations for a better future, including financial inclusion.