Recent Blogs
Blog
Collaborative Customer Due Diligence: New Ways Forward
Financial services providers, regulators and financial intelligence agencies around the world are working more closely together on customer due diligence, often with the help of new technologies. How can financial inclusion benefit?Blog
It's Time to Slow Digital Credit's Growth in East Africa
New research from Kenya and Tanzania reveals that digital credit is often used for consumption purposes and that delinquency and default rates are high, suggesting funders of digital credit markets should prioritize consumer protection.Blog
How Bangladesh Digitized Education Aid for 10 Million Families
In just months, Bangladesh digitized financial aid payments for education to millions of families. What can other countries learn from this rapid transition to digital payments?Blog
4 Cyber Attacks that Threaten Financial Inclusion
Cybercrime is a growing problem for financial services providers and their customers in developing countries. Here are four attacks every provider should guard against.Blog
Listening to the Voice of the Customer: Social Media and Beyond
Financial services providers can engage customers in new and exciting ways on social media, but call centers and other types of direct interaction still matter.Blog
A Digital Platform to Manage Out-of-Pocket Health Care Expenses
The M-TIBA mobile health wallet combines savings, remittances and other digital financial services to help low-income customers cover health care expenses.Blog
China's Super Platforms: The Impact Question
What impact are super platforms having on low-income customers and small businesses? CGAP and Mastercard Foundation traveled to China to see firsthand.Blog
India Moves Toward Universal Financial Inclusion
The 2017 Findex shows India has made significant financial inclusion progress in the past four years, but use remains a challenge.Blog
Building Rural Digital Ecosystems, One Small Payment at a Time
New research shows that digitizing everyday payments as person-to-person transfers can be a sustainable way for providers to reach customers in rural areas.Blog
3 Myths About Data Localization
Data localization is often pursued as a way to make financial data safer and easier for the government to access, but it can have unintended consequences for financial inclusion.Blog
What Can Traditional Giving Teach Digital Fundraising Platforms?
What can today’s digital fundraising platforms learn from long-held traditions of giving? We spoke with givers in Kenya to find out.Blog
Customer Due Diligence and Data Protection: Striking a Balance
If financial services providers are going to work together to improve customer due diligence, more flexibility will be required to exchange customers’ information responsibly.Blog
Financial Inclusion: Is the Glass Half Empty or Half Full? (Pt 2)
The number of people with financial accounts has grown rapidly, but account dormancy remains a problem, especially in Sub-Saharan Africa and India.Blog
Off-Grid Solar Company Helping Customers Pay School Fees
In Africa, some of the most innovative ideas in education financing are coming from an unlikely source - an off-grid solar company.Blog
Financial Inclusion: Is the Glass Half Empty or Half Full? (Pt 1)
The rate of access to new accounts has slowed in recent years, but there are reasons to be optimistic about the future of financial inclusion.Blog
6 Things You May Not Know About Biometrics
Biometrics are likely the future of identification and identity verification, but it's important to understand their strengths and limitations to ensure they advance financial inclusion.Blog
2017 Global Findex: Behind the Numbers on Bangladesh
Bangladesh has made great strides toward financial inclusion, but many challenges remain -- including one of the largest gender gaps in the world.Blog
Protecting Consumers Means Thinking Like Consumers
People often make unexpected, even counter-intuitive, financial decisions. Understanding why is the starting point for good financial consumer protection policy.Blog
The Case for Off-Grid Solar Companies as Mobile Money Agents
Off-grid solar companies could boost revenue and reach more low-income customers by becoming master mobile money agents in remote areas.Blog